IT Support - Contract Comparison

IT Support Express Comprehensive
Unlimited remote and telephone support
Assisting with software problems e.g. technical faults and malfunctions and, where possible, remote rectification
Identifying the source of network problems/issues
Answering general IT queries and offering advice on the best solutions
Advising on technical developments and future trending e.g. suitable anti-virus protection, email providers, business IT
On-site support
Correcting technical faults for servers and workstations, should this not be possible remotely
Supply of parts to replace faulty devices
For workstations
For servers ‚Äč
Monitoring and Reporting
Weekly server check
Monitors hardware status, disk/memory usage, software updates, data backups, anti-virus status and general health/performance
Quarterly site visit
To assess the IT network for any updates and potential problems
Response Time & Service
Response Time Within 4 hours
Service hours Monday-Friday, 9am-5pm

If you have any further questions about our business IT Support service please do not hesitate to call us on 0113 231 1066.