We've been providing IT Support to businesses in the Leeds region since 1989. In that time, we've supported thousands of users across hundreds of business in many different industries. With the experience we have gained over the years, we think we provide an IT Support service which is proactive and responsive whilst being cost effective.
IT Support can be thought of like breakdown cover for your car - when you experience an issue with the IT hardware or software, you call an engineer to resolve the issue. However, as part of our IT Support contracts, we offer a proactive service - we actively check that your equipment is working well and give our guideance as to how your IT infrastructure can be improved to help your business run more efficiently.
We offer two different IT Support contracts. Here are the key points:
|Unlimited remote and telephone support||☑||☑|
|On-site support||At additional cost||☑|
|Weekly server check||At additional cost||☑|
|Quarterly Site Visit to assess the IT network for any updates and potential problems||☑||☑|
|Service hours||Monday-Friday, 9am-5pm|
For a full breakdown of our contracts and to get a quote for your business, please contact us.
Our comprehensive IT support package is ideal for businesses across Yorkshire and the Leeds region as we're well placed to get to your site if a problem cannot be fixed remotely.
We think our IT Support service is different from other companies; here's why:
It is easy to say every business is different but what does that really mean, and how is it relevant to IT solutions? Over the years we have discovered that different industries have different priorities in regard to the information they want to gather and process. Within the food industry for example, processes need to be tightly controlled whereas the legal and financial sectors rely on impenetrable security.
Our industry experience includes:
We actively support all version of Microsoft Windows, Apple OSX, Linux and mobile/tablet operating systems such as Google Android and Apple iOS.
Over the years, we've provided IT Support to businesses from 1 to over 500 users. Our contracts are based on the number of users that need support - users can be added and removed from the contract on a monthly basis if required.
No, our IT Support contracts are provided on a rolling 30 day basis. Many customers start by trialing our support for a month.
Whilst we are partners for some organisations (including Microsoft, Google, AVG), we are not tied to them - we find the right solution for your business, whether or not that is from one of our current suppliers.
Do you have any questions?