We've been providing IT Support to businesses in the Leeds region since 1989. In that time, we've supported thousands of users across hundreds of business in many different industries. With the experience we have gained over the years, we think we provide an IT Support service which is proactive and responsive whilst being cost effective.
What makes us different?
We think our IT Support service is different from other companies; here's why:
We don't baffle you with jargon
If you want to know the technical details, of course, we're happy to share them with you. However, if you just want your systems to work, we won't try to confuse you with technobabble
We understand that IT should help not hinder your job
IT should be a useful tool to help you in your daily work. When it goes wrong, it can be hugely frustrating. We understand that you want a stable system and that any issues need to be resolved swiftly
We're good at communication
If you do experience an issue, we'll make sure you are kept updated whilst we carry out a fix. We send out a regular email newsletter to our clients, keeping them up to date with the changes happening in IT and how it affects their business
We don't give you a ticket number and ask you to wait in a queue
When you ring with an IT support issue, you don't want to be waiting on hold for 20 minutes, or be given a ticket number and told you'll be called back in 6-8 hours. You should be able to speak directly to an engineer who knows your setup and can act quickly. The majority of support issues are resolved in minutes by phone or by remotely logging into your computer
You speak directly to our engineers
You'll come to know our team by name. We think it's important that you can build a working relationship with us in order that we can properly advise you
We visit you regularly
Every 3 months, we visit your office to carry out an IT audit and advise you of areas that could be improved. This also involves taking photos to document your setup so that we can respond quicker should you call with an issue in the future
You can ring us about anything
We regularly act as the middle-man between our customers and their other providers (whether that be software such as Sage, or other such as broadband suppliers). By doing this, we can sort the technical details between us so you can carry on with your day job
Our IT Support Contracts
IT Support can be thought of like breakdown cover for your car - when you experience an issue with the IT hardware or software, you call an engineer to resolve the issue. However, as part of our IT Support contracts, we offer a proactive service - we actively check that your equipment is working well and give our guideance as to how your IT infrastructure can be improved to help your business run more efficiently.
We offer two different IT Support contracts. Here are the key points:
|Unlimited remote and telephone support||☑||☑|
|On-site support||At additional cost||☑|
|Weekly server check||At additional cost||☑|
|Quarterly Site Visit to assess the IT network for any updates and potential problems||☑||☑|
|Service hours||Monday-Friday, 9am-5pm|
For a full breakdown of our contracts and to get a quote for your business, please contact us.
Our comprehensive IT support package is ideal for businesses across Yorkshire and the Leeds region as we're well placed to get to your site if a problem cannot be fixed remotely.
Prompt response and solution to problem with my PC - good service as always - many thanksMike Matthewson, Applied Metal Technology
Fast, friendly and efficient service. Thank youAlison Hall, Furness Partnership
Excellent response time as alwaysRoger Taylor, Largo Foods UK Ltd
Very helpful and efficient, thank youHaley, Aire Valley Tree Services Ltd
Fantastic support. Any problem we have is simply no problem for you. You make it look so easy! Thank youHelen, Solk Furniture
As a small organisation, Leeds Law Society is very happy with the Direct IT express support supplied by PCM. We get immediate telephone assistance and issues are resolved quickly and competently. The PCM team has always been very knowledgeable, professional and reliable and we welcome the more personal contact we can get with a local IT support service. We would recommend PCM for similar small businesses with limited IT knowledge who rely on efficient backup and support being readily available.Jane MacGregor, Leeds Law Society
We have worked with PCM for many years now. They support our PCs, server and network in general, as well as providing offsite backup. I'm always able to speak to an engineer who knows our IT setup and can help to resolve our issues quickly and without confusing me with technical language. I have found everybody in the company to be courteous and helpful at all times and would have no reservations in recommending them to any other company.Mario Amaral, JA Upholstery Ltd
PCM recently carried out an appraisal and complete integration of a new server and configuration of all office PCs. The service from start to finish has been superb and the price fair. In particular Lukasz has been highly professional, competent, knowledgeable and patient. I would recommend them highly.Kristian Wass, Hudson Moody Wass
PCM provide an excellent IT support service, proactively ensuring our system is in good shape and responding promptly if we have a problem. They also provide expert advice on systems development and upgrades taking into account the changing needs of our business and the latest technological developments.Steve Clark, Source Marketing Communications
We've always been happy with the service PCM provide and the staff that provide it. Efficient, helpful and knowledgeable, will be using them for the foreseeable future.......Carol Francis, CREH Analytical Ltd
The team are always pleasant and helpfulAllison, 3e Consulting Engineers
Frequently Asked Questions
It is easy to say every business is different but what does that really mean, and how is it relevant to IT solutions? Over the years we have discovered that different industries have different priorities in regard to the information they want to gather and process. Within the food industry for example, processes need to be tightly controlled whereas the legal and financial sectors rely on impenetrable security.
Our industry experience includes:
We actively support all version of Microsoft Windows, Apple OSX, Linux and mobile/tablet operating systems such as Google Android and Apple iOS.
Over the years, we've provided IT Support to businesses from 1 to over 500 users. Our contracts are based on the number of users that need support - users can be added and removed from the contract on a monthly basis if required.
No, our IT Support contracts are provided on a rolling 30 day basis. Many customers start by trialing our support for a month.
Whilst we are partners for some organisations (including Microsoft, Google, AVG), we are not tied to them - we find the right solution for your business, whether or not that is from one of our current suppliers.