IT Support

We've been providing IT Support to businesses since 1989. In that time, we've supported thousands of users across hundreds of business in many different industries. We provide an IT Support service which is proactive and responsive whilst being cost effective.

We offer two different IT Support contracts. Here are the key deliverables:

Deliverables Express Comprehensive
Unlimited remote and telephone support
On-site support x
Weekly server check x
Quarterly Site Visit to assess the IT network for any updates and potential problems
Service hours Monday-Friday, 9am-5:30pm

For a full breakdown of our contracts and to get a quote for your business, please contact us.

Our comprehensive IT support package is ideal for businesses across Yorkshire and the Leeds region as we're well placed to get to your site if a problem cannot be fixed remotely. 

What makes us different?

We don't baffle you with jargon

If you want to know the technical details, of course, we're happy to share them with you. However, if you just want your systems to work, we won't try to confuse you with technobabble

We understand that IT should help not hinder your job

IT should be a useful tool to help you in your daily work. When it goes wrong, it can be hugely frustrating. We understand that you want a stable system and that any issues need to be resolved swiftly

We're good at communication

If you do experience an issue, we'll make sure you are kept updated whilst we carry out a fix. We send out a regular email newsletter to our clients, keeping them up to date with the changes happening in IT and how it affects their business

We don't give you a ticket number and ask you to wait in a queue

When you ring with an IT support issue, you don't want to be waiting on hold for 20 minutes, or be given a ticket number and told you'll be called back in 6-8 hours. You should be able to speak directly to an engineer who knows your setup and can act quickly. The majority of support issues are resolved in minutes by phone or by remotely logging into your computer

You speak directly to our engineers

You'll come to know our team by name. We think it's important that you can build a working relationship with us in order that we can properly advise you

We visit you regularly

Every 3 months, we visit your office to carry out an IT audit and advise you of areas that could be improved. This also involves taking photos to document your setup so that we can respond quicker should you call with an issue in the future

You can ring us about anything

We regularly act as the middle-man between our customers and their other providers (whether that be software such as Sage, or other such as broadband suppliers). By doing this, we can sort the technical details between us so you can carry on with your day job

Frequently Asked Questions

It is easy to say every business is different but what does that really mean, and how is it relevant to IT solutions? Over the years we have discovered that different industries have different priorities in regard to the information they want to gather and process. Within the food industry for example, processes need to be tightly controlled whereas the legal and financial sectors rely on impenetrable security.

Our industry experience includes:

  • Finance
  • Legal
  • Food
  • Manufacturing
  • Retail
  • Transport
  • Leisure
  • Property
  • Healthcare

We actively support all version of Microsoft Windows, Apple OSX, Linux and mobile/tablet operating systems such as Google Android and Apple iOS.

Over the years, we've provided IT Support to businesses from 1 to over 500 users. Our contracts are based on the number of users that need support - users can be added and removed from the contract on a monthly basis if required.

No, our IT Support contracts are provided on a rolling 30 day basis. Many customers start by trialing our support for a month.

Whilst we are partners for some organisations (including Microsoft, Google, AVG), we are not tied to them - we find the right solution for your business, whether or not that is from one of our current suppliers.

Do you have any questions?

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